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Terms and Conditions

By placing an order with Arachnid Web Hosting you accept the following terms and conditions, which are universally applicable to our customers:

1) Definitions

a. In this Agreement the following words and expressions shall have the following meanings:

b. "downtime" means any service interruption in the availability to visitors of the Website;

c. "intellectual property rights" means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;

d. "Arachnid" means Arachnid Web Hosting;

e. "IP address" stands for Internet Protocol Address - the numeric address for the server;

f. "ISP" stands for Internet Service Provider;

g. "server" means the computer server equipment utilised by Arachnid Web Hosting in connection with the provision of the Services;

h. "the Services" means web hosting, domain name registration, email and any other services or facilities provided by Arachnid Web Hosting;

i. "spam" means sending unsolicited and/or bulk emails;

j. "virus" means a computer programme that copies itself or is copied to other storage media, including but not limited to magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user's files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as "worms" or "trojan horses";

k. "visitor" means a third party who has accessed the Website;

l. Full details of our Products and web hosting packages may be found at;

m. Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders;

n. The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.

2) Introduction

a. The Customer wishes to provide Arachnid Web Hosting with data that will be hosted on Arachnid's servers and made accessible via the Internet.

b. Arachnid provides web hosting services and has agreed to host the Customer's data upon the following terms and conditions.

3) Duties

a. Arachnid Web Hosting shall provide to the Customer the Services specified in their order subject to the following terms and conditions.

b. The Customer shall deliver to Arachnid the Website and the software used in the Website which is owned by the Customer, or licensed to him by a third party or Arachnid, in a format specified by Arachnid.

4) Charges, Payment and Money Back Guarantee

a. Payment methods include credit cards (including MasterCard, Visa, American Express), debit cards (including Switch/Maestro) and direct debits.

b. The Charges are exclusive of VAT, which if payable shall be paid by the Customer.

c. Arachnid Web Hosting shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

d. Arachnid Web Hosting may provide credit facilities to specific Customers determined on a case by case basis. In this instance normal trade terms of 30 days apply with total effect.

e. From time to time Arachnid Web Hosting may make enquiries on the Customer�s company, proprietor or directors of the Customer�s company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.

f. Pro-rata refunds will not be issued for yearly services that are cancelled before the end of the year.

g. Should your chosen payment method fail Arachnid Web Hosting will attempt to settle your invoice using any other payment facilities available on your account.

h. All services will renew until cancelled by the customer. Arachnid Web Hosting emails the Customer's primary email address prior to renewal of services. It is the Customer's responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred. Customers must notify us at least 24 hours before a service is renewed if they wish to cancel that service.

i. For bespoke projects it is Arachnid's policy to provide a quote to the customer prior to the commencement of works. Should the client choose to revise their original specification after Arachnid has started the project, we reserve the right to change our original quote to account for any additional works required to fulfill the new specification.

5) IP Addresses

a. Arachnid Web Hosting shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.

b. Where Arachnid Web Hosting changes or removes any IP address it shall use best efforts to avoid any disruption to the Customer.

6) Software Licence and Rights

a. If the Customer requires use of software owned by or licensed to Arachnid Web Hosting in order to use the Services, Arachnid Web Hosting grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive license to use Arachnid Web Hosting Software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in Arachnid Web Hosting Software.

b. In relation to Arachnid Web Hosting's obligations under this Agreement in connection with the provision of the Services, the Customer grants to Heart Internet a royalty-free, world-wide, non-exclusive license to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the Website ("the Content"). For the avoidance of doubt, this Agreement does not transfer or grant to Arachnid Web Hosting any right, title, interest or intellectual property rights in the Customer Software or the Content.

c. The Customer undertakes that he will not himself or through any third party, sell, lease, license or sublicense Arachnid Web Hosting Software.

d. Arachnid Web Hosting may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, Arachnid Web Hosting shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer.

7) Service Levels and Data Back-up

a. Arachnid Web Hosting shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, Arachnid Web Hosting makes no warranties or representations that the Service will be uninterrupted or error-free and Arachnid Web Hosting shall not, in any event, be liable for interruptions of Service or downtime of the server.

b. Arachnid Web Hosting carries out data backups for use by Arachnid Web Hosting in the event of systems failure. Arachnid Web Hosting do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly Arachnid Web Hosting accepts no responsibility for data loss or corruption.

8) Acceptable Use Policy

a. The Website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:

b. use the Services or the Website in any way to send unsolicited commercial email or "spam", or any similar abuse of the Services;

c. send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

d. publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

e. threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

f. engage in illegal or unlawful activities through the Services or via the Website;

g. make available or upload files to the Website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data;

h. obtain or attempt to obtain access, through whatever means, to areas of Arachnid Web Hosting's network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers; or

i. operate or attempt to operate IRC bots or other permanent server processes.

j. The Customer has full responsibility for the content of the Website. For the avoidance of doubt, Arachnid Web Hosting is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.

k. If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8 Arachnid Web Hosting shall be entitled to withdraw the Services and terminate the Customer's account without notice.

9) Alterations and Updates

All alterations and updates to the Website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform Arachnid Web Hosting and the password will be changed.

10) Warranties

a. The Customer warrants and represents to Arachnid Web Hosting that Arachnid's use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to Arachnid Web Hosting as set out in Clause 6.

b. All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, Arachnid Web Hosting shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.

11) Indemnity

The Customer agrees to indemnify and hold Arachnid Web Hosting, its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Arachnid Web Hosting arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.

12) Limitation of Liability

a. Nothing in these terms and conditions shall exclude or limit Arachnid Web Hosting's liability for death or personal injury resulting from Arachnid Web Hosting's negligence or that of its employees, agents or sub-contractors.

b. The entire liability of Arachnid Web Hosting to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

c. In no event shall Arachnid Web Hosting be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Arachnid Web Hosting had been made aware of the possibility of the Customer incurring such a loss.

13) Term and Termination

a. This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.

b. Arachnid Web Hosting shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.

c. Either party may terminate this Agreement forthwith by notice in writing to the other if:

  • the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or
  • the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or
  • the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or
  • the other party ceases to carry on its business or substantially the whole of its business; or
  • the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

d. Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.

e. On termination all data held in the customers account will be deleted.

14) Assignment

a. Arachnid Web Hosting may assign or otherwise transfer this Agreement at any time.

b. The Customer may not assign or otherwise transfer this Agreement or any part of it without Arachnid Web Hosting's prior written consent.

15) Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

16) Severance

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

17) Notices

Any notice to be given by either party to the other may be sent by either email or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.

18) Entire Agreement

This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.

19) Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

20) Domain Name Registration

Domain names are not deemed to be successfully registered until they appear in the relevant WHOIS database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it Arachnid Web Hosting will provide a full refund for that domain name.

21) Scripting

Arachnid Web Hosting are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and HTML are installed and functioning on the web hosting system.

22) Privacy

To protect your privacy we will not distribute your details to third parties, unless required to do so by law.

23) Data Transfer

a. Web hosting accounts include a certain amount of data transfer. If you exceed this amount in any one month it is your responsibility to upgrade to an account that has a greater data transfer allowance. Successive failure to do so may lead to your account being deactivated.

b. Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.

24) Server Usage

Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.

25) Partner Programme

Payment to Arachnid Partners will be determined with the individual Partner. Commission can only be paid on orders once monies have cleared into our banking facility.

26) Webspace Usage

Unlimited web space is available for genuine web site content. Content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.

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