Our Privacy Policy

Arachnid Web Hosting is committed to protecting your personal information. This privacy statement describes how Arachnid collects and uses the personal information you provide on our website www.arachnidwebhosting.com. It also describes the choices available to you regarding Arachnid's use of your personal information and the steps you can take to access this information and to request that we correct or delete it.

If you have questions about this privacy statement, please send them to us by email to privacy@arachnidwebhosting.com or write to us at the followig address:

47 Richmond Hill
Richmond
Surrey
UNITED KINGDOM
TW10 6RE

If you have technical difficulty using our website, please contact our site administrator at webmaster@arachnidwebhosting.com

To return to the arachnidwebhosting.com home page, click here.

Purchases

When you make a purchase on our site Arachnid administrators receive notification of the transaction by email. As we take monies online through PayPal the information we receive can include your email address, your name and your address. This information is stored on our secure servers for accounting purposes. We will not share this information with third parties, other than service providers, without your explicit permission.

Customer Satisfaction Surveys

Occasionally we may conduct customer satisfaction surveys so that our customers can provide feedback on their experience of our site and the materials we publish. Contact information requested in these surveys is optional. We use the survey responses to improve our programs and services to our customers. We also occasionally share this survey data with third parties, but only in aggregate form, i.e., without disclosing personal information or identifying individual customers.

Contact Us

If you submit personal information, such as your email address, to us by following the "Contact Us" link located throughout our site, we will use that information to respond to your question or request for information. We will not share your information with third parties without your explicit permission.

You can also contact us by email at privacy@arachnidwebhosting.com or by writing to us at the following address:

47 Richmond Hill
Richmond
Surrey
UNITED KINGDOM
TW10 6RE

Cookies

A "cookie" is a small text file that a website can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to make it easier to use certain site functions. The cookie transmits this information back to the website's computer. Many users do not know that "cookies" are being placed on their computers when they visit websites. If you want to know when this happens, or prevent it from happening, you can set your browser to warn you when a website attempts to place a "cookie" on your computer.

We use cookies on our site in the following ways:

• When you make a purchase from our site
• When you complete a consumer survey which we may post from time to time

This allows us to track customer purchases and makes it easier for you to use the survey form, while ensuring we do not receive multiple responses from one single individual.

We also use cookies to analyze how visitors, in the aggregate, use our site, in order to make our site as useful as possible for them. We do not use cookies to collect or store personally identifiable information.

Information automatically collected by our Site

Our servers automatically collect certain non-personally identifying information, such as your computer's IP address, the type of browser in use, and pages viewed, when you visit our site. We use this information to understand how visitors navigate through our site, to enhance your experience while using our site, and to make the materials we post as valuable to visitors as possible. We do not link this information to personally identifiable information.

Personal Information Sharing

We will share your personal information with third parties in the ways that are described above in this privacy statement. We will also share your personal information if we are required to do so by law, or if we believe that doing so is necessary in order to conform to the law, cooperate with law enforcement agencies, comply with legal process served on Arachnid, or otherwise protect Arachnid's legal rights. From time to time we employ service providers to perform various functions involving personal information on our behalf. These service providers are prohibited from using this personal information for any other purpose.

Access to your Personal Information

Arachnid Web Hosting will provide you reasonable access to your personally identifiable information, at no cost to you, within 30 days of your access request. If we cannot provide access within the 30-day period, we will tell you when we will provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so. To request access to your personally identifying information, contact us by email at privacy@arachnidwebhosting.com or by writing to us at the following address:

47 Richmond Hill
Richmond
Surrey
UNITED KINGDOM
TW10 6RE

Security

Providing security for the personal information you submit via our Site is a top priority for Arachnid. We use Secure Socket Layer (SSL) encryption for information you may provide when purchasing our publications. Please be aware, however, that no transmission of information via the Internet can be entirely secure. You should, therefore, always use caution when submitting personal information online. We take commercially reasonable steps to provide security for your information once we receive it.

Links to other Websites

Our site includes links to other websites whose privacy practices may differ from those of Arachnid. If you submit personal information to any of those sites, your information is subject to their privacy statements. Arachnid's privacy statement does not apply to information you may submit to those sites. We encourage you to carefully read the privacy statement of any website you visit.

Changes to our Privacy Statement

If we change this privacy statement in ways that affect the personally identifying information we have collected through our site, we will post those changes in this space and advise you of choices you may have as a result of those changes. We will also post a notice on our home page that this privacy statement has changed.

Privacy Statement Compliance

If you feel that Arachnid has not complied with this privacy statement, please submit your concerns to us at compliance@arachnidwebhosting.com

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